UPDATE LOG 1: I still cannot get back to [REDACTED]. I've tried to contact them for a while now I feel as if they are ignoring me. Various attempts to fix the device has failed as well, I think I made it worse...I don't know what to do.
UPDATE LOG 2: It has become clear to me that they are ignoring my calls and signals, maybe I'm not as important as I thought I was. If there's anyone out there who knows how to fix things, anything please help... I have a bone to pick with the executives of [REDACTED].